About

ilumia design

ilumia design is based in Helsinki, Finland. Worldwide shipping. All products are cruelty free and hand made!

Helsinki, Finland

FAQ

  • Where is the store based?

    Helsinki, Finland

  • What kind of materials do you use to create the products?

    The metal parts are made of zinc alloy with gold or silver colored plating.

    Other materials include velvet and organza ribbon made of synthetic materials. The pompoms are made out of cruelty-free synthetic materials.

  • Do you accept orders placed outside of the US?

    The products are located in Helsinki, Finland. We ship worldwide!

  • How long will it take to receive my order?

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • When will you ship the orders?

    All the orders will be shipped within 24 hours.

  • Will you provide tracking information?

    All parcels will be shipped without tracking information in priority class. If you would like to request for a tracking information, an extra fee of 15.00 USD will be added. Please let us know, if you have any questions about the other shipping methods!

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.